The Tech People

The tech people, aka the IT staff, have a tough job at the beginning of the school year. They do a ton of work to prepare, wiring classrooms, imaging computers, testing things. Still, with most teachers away until the week before school starts, the pressure in those last days is pretty intense. My IT staff is awesome. I consider them partners, and for me, they really are. I do my best to help in any way I can, troubleshooting with teachers as I can, but I know I can pass things off to them easily and they will get it done. They also ask me about getting teachers up to speed on things, strategies for making things easier for them, and what technology we should invest time and money in. We really work together.

I feel like I’ve dumped a lot of work on them this year. I’ve submitted many tickets. I’ve asked for a miracle from our web guru. And I can tell they’re feeling a little ragged, though they won’t say so. I’ve been in their shoes. Just go through the archives of my blog. It’s a tough, often thankless, job. I’ve worked alongside good tech people and bad. Unfortunately, many tech people get lumped into the bad category immediately because people have had such bad experiences with them. And I’ve experienced that myself. It feels awful. I hope our tech people don’t get treated that way. They’re good folks, working like crazy, trying to make the school year get off to a good start. So here’s a shout out to them. Thank you, thank you. We couldn’t do what we do without you.

2 Replies to “The Tech People”

  1. I agree that the Tech folks do get a bad rap at times. I am thinking specifically of the Jimmy Fallon tech guy character on SNL. A majority of the ones that I have had the privilege of working with have been some very nice people.

    I think sometimes that the problems arise from a user’s ignorance of the technology (not that they are ignorant in other parts of their life). They make requests, sometimes not realizing that it may take more than a couple key presses to get to the solution. My wife for example will just point me to the computer and say, “Fix it, please.” In these cases, it causes some unnecessary frustration on both ends.

    On the other side of the coin, it saddens me to see some (I believe it to be a minority) of the techs who subscribe to the all users know nothing school. Jokes like the “ID – 10 – T” error, while humorous, kind of buy in to the stereotypes about them.

    I believe that a bit of humbleness and understanding on both sides, go a long way in humanizing the interactions. I second your “shout out” to our friends in Tech.

    ~TGCD

  2. Yes, the all users know nothing folks drive me nuts. And my former job was full of those types. Very painful. I actually try to educate as I’m fixing things so that people don’t feel so lost.

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