Here’s some math. On any given day, I receive about 40 emails. About half of these require a response. I’d say that each response requires an average of 8 minutes. Conservatively, then, I could spend 2.67 hours every day dealing with email. That doesn’t even count dealing with our help system in which, on average I have about 12 issues to handle, each requiring 15 minutes to handle. That’s another 3 hours. Tell me again when I’m supposed to do my job?